Overall, the entire process was pretty seamless, probably the most painless interview I've gone through out of 25+.

I was contacted within a day or two after submitting my resume on their website. The first interview was extremely casual -- a quick chat over coffee, primarily to make sure the company and I were on the same page concerning company culture.

I think the day after, I got to schedule a phone screening for a basic skills/concepts check with one of the engineers from HQ.

Not sure how long afterwards, I was invited for an on-site interview with a few of the higher-ups. The first was a typical whiteboard/conversational interview with algorithms/web design/db. The rest were pretty much just to see if I would get along with who would later be my equivalent of "bosses" and a chance to ask any other questions I had.

The whole thing was done pretty quickly. I'm sure it could have all happened within a week-week.5; I just happened to schedule my interviews for the later dates available.

I'm not sure if the company hires recruiters of a particular caliber or maybe the Boston recruiter I had was especially awesome. Either way, everyone (roughly 5 people) involved in the interview process was timely, friendly, and maintained professionalism without seeming cold.

If a customer calls stating that a website is down, what are the steps you would go through to fix it?