Teradyne

You get to work on new semiconductor products years before they arrive embedded into consumer electronics devices. It's fascinating to see products on the shelf at stores that you had a part in bringing to market. The company is relatively well organized with a clear chain of hierarchy and communications with management.

Customers do not receive enough training to work independently from a Teradyne applications engineer for at least the first year.

This causes for too much support necessary by applications engineers and can't focus on new customers while trying to balance old customers at the same time.

Sales will promise anything to customers and promise custom features which puts burden on the engineering teams to deliver unrealistic timelines especially to VIP customers.

VIP customers will ignore training principles and expect applications engineers to reside on campus for years to fix the issues that they have created themselves.

Spend more time training customers and new applications engineers.

Don't allow customers to abuse the support system of applications engineers.

Block customers from having access to source code to create their own changes, this will minimize lots of support issues.