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Leadership: Measuring the Wrong Things in the Workplace

Engineering Director
Former Employee
Worked at Toast for 2 years
January 18, 2024
Dublin, Leinster
3.0
Doesn't RecommendNegative OutlookApproves of CEO
Pros

Executive leaders are really empathetic and driven.

They pay good salaries.

Company is still growing and there is a chance to emerge as a profitable company.

Cons

Fintech management style is demotivating. There was a lack of empathy and appreciation for employees, and the focus was solely on meeting unattainable deadlines. The number of lines coded is the only measure of impact. It's a "one person calls all shots" kind of environment.

Verbal abuse is common from the leaders. Few good managers have left already, and more will follow if the practice continues. New joiners avoid Fintech.

This style of management is not effective for knowledge workers.

Advice to Management

Observe employee turnover and strive to shift the company culture from one where a single person controls the entire department to a more collaborative environment. Provide management training to individuals who think they are always right, so they can accept other opinions.

Additional Ratings

Work/Life Balance
2.0
Culture and Values
2.0
Diversity, Equity, and Inclusion
4.0
Career Opportunities
3.0
Compensation and Benefits
4.0
Senior Management
5.0

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