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Decent, but would avoid

QA Engineer
Current Employee
Has worked at Toast for 2 years
February 17, 2024
Dublin, Dublin
3.0
Doesn't RecommendNegative OutlookNo CEO Opinion
Pros

Remote work is available, and direct managers are very flexible about times/days in office.

Everyone I worked with are lovely people, both professionally and personally.

Good central location.

Some opportunities to learn new tech like automation (there is a con about this).

Cons

There is no test environment.

There is a pre-production environment that is basically a dumping ground for each team, so it can be hard to actually test anything.

There is a massive risk with this approach due to releases, so it’s not guaranteed what you tested is actually what goes out live.

There has been a culture of blame from senior management if something goes wrong. I have heard of colleagues almost being fired due to bugs in production.

In learning automation, you have to use their framework, which is grand, but the two main people who look after that repo have just been laid off, so there is no support available.

The work itself isn’t that interesting; nothing really unique about it.

With the latest round of layoffs, the management haven’t been 100% transparent. All last year, there were questions at every big town hall meeting asking if there would be any layoffs, and each time we were told no. When they announced the layoffs, they said this decision was debated for a long while since last year, so it doesn’t appear the management team was telling the whole truth.

There doesn’t appear to be any career paths to move to other areas, not in the Dublin office anyway.

Advice to Management

Be more transparent. Nobody will want to work for Toast if the management can’t be honest with their own employees.

Drastically improve the testing environments, as otherwise there will be more large, loss-making bugs in production.

Provide the actual data/reasons behind each layoff/redundancy.

Additional Ratings

Work/Life Balance
3.0
Culture and Values
2.0
Diversity, Equity, and Inclusion
4.0
Career Opportunities
1.0
Compensation and Benefits
2.0
Senior Management
1.0

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