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Friendly but Short-Sighted

Senior SRE
Former Employee
Worked at Zapier for 1 year
July 1, 2024
San Francisco, California
2.0
Doesn't RecommendPositive OutlookDoesn't Approve of CEO
Pros

It's a neat product that lets non-technical folks take advantage of automation.

My colleagues were friendly, knowledgeable, and supportive. Teams moved fast and were given lots of autonomy. The tech stack was fairly modern, and they're open to suggestions for change.

Cons

"Move fast and get results no matter how you do it" inevitably leads to tech debt and support burden, and that applied here.

They were working on some aspects of it, but overall the culture still prioritized immediate feature delivery over future maintainability. This is true both of customer-facing products and internal utilities.

They also seemed to be undergoing substantial management / organization churn.

Advice to Management

Don't hire ICs, even senior ICs, and expect them to lead teams.

Additional Ratings

Work/Life Balance
5.0
Culture and Values
4.0
Diversity, Equity, and Inclusion
5.0
Career Opportunities
3.0
Compensation and Benefits
3.0
Senior Management
2.0

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