Pros: Competitive compensation and benefits aligned with market standards. Good work-life balance. Additional perks such as an on-call support allowance.

Cons: Compensation can be misleading — initially attractive, but not sustainable if the company finds a cheaper replacement. Lack of transparency from management; responses are often diplomatic rather than direct. Senior management appears profit-driven at the expense of employee welfare — on-call benefits were removed while work expectations increased. Despite consistently strong performance over more than two years, I was pressured to resign without a clear explanation. My reporting manager began to harass me, calling at odd hours and scolding without cause for over three months. The manager withheld my on-call benefits while I continued performing those duties; when I raised the issue, the explanation was vague and evasive. Unfortunately, this treatment seems to be ongoing for other teams as well in the company.

Pros: I have been associated with Zendesk for close to one year now. Being part of a team catering to internal customers, I have been interacting with not just product teams in Singapore, but also from other locations such as Melbourne and Copenhagen. I loved this global exposure and also understood that, in general, the culture across the organization is empathetic, supportive, and encouraging. I love the product that we are building, but the management is not very supportive or encouraging. At multiple occasions, I got the feeling that my concerns are falling on deaf ears. The management is not bold to take a stand, and most concerning, some managers are bringing in a blame culture (which I felt is just against the overall Zendesk culture). Probably, that's the reason a lot of folks from my existing team either moved out or moved to other teams.

Cons: So far, only one concern: people management.

Pros: Opportunity to try different projects Nice people to work with Diversity

Cons: Lots of dependencies across teams.