Pros: Zendesk really looks after its employees in benefits, well-being, and support. Zendesk has strong positive engagement with local communities and social impact programs. Nearly all staff at Zendesk are nice and good to work with. Teams are autonomous and empowered. The strategic direction for the medium to long term seems to be improving.

Cons: Zendesk has grown rapidly, and senior leadership changes frequently. The company hasn't quite figured out how to lead effectively at the current level of scale. Stock market-driven strategy has meant planning is only for the latest trend, burning issue, or the next quarter. Individual career growth is supported in theory, but opportunities actually presented really depend on your specific role. The company is in an ownership handover that has created a bit of turmoil and churn, but seems to be stabilizing.

Pros: Nice, friendly people; cool environment.

Cons: Work is challenging. Food is expensive nearby.

Pros: Great empathy and support from the management team.

Cons: Too many people on the floor.