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A transparent and innovative software company found itself too big in an ailing economy. It is probably the right size now

Software Development Engineer, Test
Former Employee
Worked at Zillow for less than 1 year
November 2, 2008
Seattle, Washington
5.0
RecommendsApproves of CEO
Pros

The employees and the atmosphere. Having worked at large software companies before, I appreciated Zillow's open policy about everything. Even when the news isn't great, senior management is very professional about how they discuss things and they welcome an open discussion. Over time, this transparency exposed me to every aspect of managing the business outside of my job description and expectations. This is something I would have never seen from the aforementioned large software companies.

Cons

Restructuring the company to better handle a global slowdown in advertisement markets, Zillow recently went through a reduction in force (RIF).

This sudden and drastic change greatly affects the company's makeup, its culture, and it unavoidably drains the company of senior talent and "tribal" knowledge.

Rapid development and execution of ideas were largely a result of throwing lots of resources at a problem. Rather than rely on the product development team to quickly innovate and then refine an idea, execution of a plan was often bogged down quibbling over minor details.

Almost making the argument for the RIF, a smaller team with less oversight could deliver a similar, if not quite as polished, product in less time.

Advice to Management

Some decisions are tough, but don't be afraid to openly share why certain decisions are made.

By being selective about who Zillow hires, you can find employees who are passionate about working at Zillow. While those hard decisions will be met with disappointment, they will also be met with respect and understanding.

Continue to treat your employees well, and they will continue to do their very best.

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