Senior Software Engineer, Community Support Engineering

Airbnb is seeking a Senior Software Engineer to join their Community Support Platform (CSP) team, specifically working on their Chatbot Product team. This role is at the intersection of AI and customer service, focusing on revolutionizing Airbnb's approach to customer support. The position involves developing both backend workflows for LLM-driven chatbots and frontend user experiences across different platforms.

The CSP is a critical system that powers Airbnb's global customer support operations, enabling their network of Community Support ambassadors to deliver exceptional service efficiently. As a senior engineer, you'll be part of a talented and diverse team creating innovative user experiences for AI-driven customer service products.

The role offers an opportunity to shape technical vision and deliver scalable solutions in a fast-paced environment. You'll work cross-functionally with product, design, and engineering teams, contributing to the full development cycle from technical design to production launch. The position requires strong expertise in backend systems and service-oriented architectures, with frontend experience being valuable.

This is a remote-eligible position within the United States, offering a competitive salary range of $191,000 to $223,000, plus benefits including equity, bonus, and Employee Travel Credits. The role may require occasional work at an Airbnb office or attendance at offsites. Airbnb is committed to diversity and inclusion, welcoming candidates from all backgrounds to help shape the future of their customer support technology.