Senior Software Engineer, Community Support Engineering(Multiple roles)

Airbnb's Community Support Engineering team is seeking a Senior Software Engineer to join their China-based operations. This role is part of a hiring initiative for 7 positions within the Community Support (CS) organization, which is crucial for enabling Airbnb's core business. The position offers an opportunity to make significant impacts on Airbnb's CS user experience through developing and evolving engineering foundations.

The role involves working on critical systems including Routing, Data Platform, Case Management, and foundational tooling. As a senior engineer, you'll be responsible for leading project execution and improving both customer and agent experiences. The position requires collaboration with global teams and focuses on building scalable solutions for high-traffic systems and big volume data processing.

This is an excellent opportunity for experienced engineers who want to work on technology that powers world-class customer support at scale. The role combines technical leadership with hands-on development, requiring both strong engineering skills and the ability to mentor others. While the position is remote-eligible within China, it may involve occasional office work or offsites.

The ideal candidate will bring technical expertise in backend systems, experience with scalable architecture, and the ability to work effectively in a cross-functional environment. This role offers the chance to shape the future of customer support technology at one of the world's leading travel and hospitality platforms.