Senior Software Engineer, Community Support Engineering

Airbnb is seeking a Senior Software Engineer to join their Community Support Engineering team in China. This role is crucial in developing world-class technology and solutions that power Airbnb's Community Support operations globally. The position offers a unique opportunity to make lasting impacts on the Airbnb CS user experience, working with a diverse team of talented engineers.

The ideal candidate will serve as a technical lead, driving project execution to enhance both customer and agent experiences. The role involves working in a flexible engineering model supporting various initiatives across Community Support products and capabilities globally. You'll be deeply involved in the full development cycle, from technical design to launch, while collaborating with cross-functional teams.

Airbnb, founded in 2007, has grown from hosting three guests in San Francisco to facilitating over 2 billion guest arrivals globally. The company's commitment to authentic community connections and unique experiences makes this role particularly impactful. The position offers the flexibility of remote work within China, with occasional office visits or offsites as needed.

This is an excellent opportunity for experienced engineers who are passionate about making a difference through their work, particularly in improving customer support systems at scale. The role combines technical leadership with hands-on development, requiring both strong engineering skills and excellent communication abilities in English and Chinese.