Staff Software Engineer, CSP Core Service Experience (GenAI)

Airbnb is seeking a Staff Software Engineer to join their Community Support Platform (CSP) Core Service Experience team. This role is crucial in building and maintaining the product experience for their global support system used by 18,000+ support ambassadors. The position focuses on leveraging GenAI and data systems to innovate customer support tooling.

The role combines technical leadership with hands-on engineering, requiring expertise in backend systems, data architecture, and GenAI implementation. You'll be responsible for driving product direction, creating technical designs, and leading product initiatives that directly impact Airbnb's customer support efficiency.

As a staff engineer, you'll work cross-functionally with teams across CSP and the broader company, helping define roadmaps and assess technical feasibility of product directions. The position offers the opportunity to mentor other engineers while working on cutting-edge features that enhance Airbnb's support systems.

The ideal candidate brings 11+ years of software engineering experience, strong technical leadership capabilities, and a proven track record of driving complex initiatives. This remote-eligible position offers competitive compensation ($204,000 - $255,000), equity, and benefits, making it an excellent opportunity for senior engineers looking to make a significant impact at a global technology leader.

Working at Airbnb means joining a company that has transformed the travel industry, serving over 2 billion guest arrivals globally. The role offers the chance to work on meaningful problems at scale while contributing to the company's mission of creating authentic travel experiences worldwide.