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ServiceNow Analyst/Developer

Alcon develops and manufactures innovative devices for eye care needs, including surgical equipment for cataract removal and laser vision correction, and consumer products like Opti-Free contact lens solutions.
Backend
Mid-Level Software Engineer
Hybrid
5,000+ Employees
3+ years of experience
Healthcare

Description For ServiceNow Analyst/Developer

Alcon, the global leader in eye care, is seeking a ServiceNow Analyst/Developer to join their IT team in Warsaw, Poland. This role combines technical expertise in ServiceNow platform development with business analysis, focusing on automated testing, application modeling, and continuous service improvement. The position offers an opportunity to work with a leading medical device company while implementing and maintaining critical IT service management solutions. The role requires strong technical skills in ServiceNow, including ATF and CSDM, combined with business acumen and stakeholder management abilities. Working in a hybrid model, you'll be part of a global team driving digital transformation in healthcare technology. The position comes with comprehensive benefits and the chance to impact global eye care delivery through technology solutions.

Last updated 10 days ago

Responsibilities For ServiceNow Analyst/Developer

  • Collaborate with business to gather and analyze requirements, design, and configure solutions in ServiceNow
  • Support implementation and maintenance of automated testing framework for ServiceNow applications
  • Monitor and report on automated tests status
  • Collaborate with application owners for ServiceNow modeling and onboarding
  • Conduct data mapping and validation tasks
  • Implement Continuous Service Improvement initiatives
  • Document system configurations and procedures
  • Provide training and support to end users
  • Follow agile development and release processes
  • Collaborate with ServiceNow product support team

Requirements For ServiceNow Analyst/Developer

Node.js
  • Bachelor's degree in Computer Science, Information Technology, or equivalent experience
  • Minimum 3 years of experience with ServiceNow Platform
  • Experience in Automated Test Framework (ATF) development
  • Experience in Common Service Data Model (CSDM) and Service Modeling
  • Strong understanding of Service Management (ITIL) principles
  • ServiceNow Certified System Administrator certification (mandatory)
  • ServiceNow ATF Administrator certification (mandatory)
  • ITIL v4 Foundation certification (preferred)
  • Fluent in English
  • Strong analytical and problem-solving skills

Benefits For ServiceNow Analyst/Developer

Medical Insurance
Dental Insurance
Vision Insurance
  • Private medical care
  • Group insurance
  • Lunch card
  • Transportation allowance
  • Pension plan
  • Multisport/cultural card
  • Alcon products for you and significant other
  • Annual bonus
  • Flexible hours
  • Hybrid work model (3/2 weekly)
  • Brand new office in Warsaw

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