Cloud Support Eng I (CDA), AWS Support Engineering

Amazon Web Services (AWS) is seeking a Cloud Support Engineer I to join their AWS Support Engineering team. As a member of the AWS Support team, you will be at the forefront of transformational cloud technology, assisting a global list of companies and developers taking advantage of AWS services. You will act as a 'Cloud Ambassador' across all cloud products, helping customers understand application architectures, integration approaches, and best practices for applications, servers, and networks.

Key responsibilities include:

• Learning and using groundbreaking technologies
• Applying advanced troubleshooting techniques to provide unique solutions
• Interacting with leading engineers worldwide
• Partnering with AWS teams to reproduce and resolve customer issues
• Providing feedback to internal teams on service improvements
• Driving customer communication during critical events
• Working on projects to improve support processes and customer experience
• Creating technical content for the developer community
• Solving complex customer problems across multiple AWS services

The role offers opportunities for career development, training programs, and potential travel for presenting at AWS events. There is no after-hours on-call or mandated overtime due to the follow-the-sun model across global support sites.

This position is ideal for candidates with a passion for cloud computing, strong problem-solving skills, and a customer-centric approach. AWS values diverse experiences and encourages applications from candidates with non-traditional backgrounds or alternative experiences.

Join AWS to be part of a team that's shaping the future of cloud technology and helping customers achieve success in the digital world.