Cloud Support Engineer I (Networking)

Join AWS Support Engineering team as a Cloud Support Engineer specializing in Networking. This role focuses on providing technical support for AWS cloud services, particularly in network foundation, edge networking, hybrid connectivity, and network security. You'll be part of a 24/7 Japanese language support team, working with customers to solve complex technical challenges and drive innovation.

The position offers unique opportunities to work with cutting-edge cloud technologies, collaborate with global engineering teams, and contribute to AWS service improvements. You'll handle customer inquiries through web forms, phone, and chat, working during regular business hours with no night shifts required due to global team coverage.

As a Networking profile engineer, you'll deal with network-related services and require deep technical expertise in networking fundamentals. The role involves continuous learning, knowledge sharing, and leadership in your technical domain. You'll also have opportunities to participate in events like AWS re and contribute to the broader AWS community through technical content creation.

The work environment promotes work-life harmony with flexible scheduling and comprehensive support systems. You'll join a collaborative team culture where knowledge sharing and mutual support are encouraged. The position offers direct customer interaction, providing immediate feedback and satisfaction from helping solve critical technical challenges.

This role is perfect for someone passionate about cloud technology, particularly networking, who enjoys problem-solving and has strong communication skills in both Japanese and English. You'll have access to AWS services for learning and development, and the opportunity to see the inner workings of cloud infrastructure while contributing to its evolution.