Cloud Support Engineer I - Networking

AWS Support Engineering is seeking a Cloud Support Engineer I specializing in Networking to join their global customer-facing organization. This role offers an exciting opportunity to work with cutting-edge cloud technologies while supporting AWS's diverse customer base. You'll focus on critical networking services including Elastic Load Balancing, CloudWatch, Route 53, VPC, VPN, and Network Firewalls.

As a Cloud Support Engineer, you'll be instrumental in helping customers succeed with their cloud implementations, working directly with them to resolve technical issues and optimize their AWS infrastructure. The role combines technical problem-solving with customer service, requiring both deep technical knowledge and excellent communication skills.

The position offers significant growth potential, with opportunities to learn new technologies, contribute to service improvements, and mentor future team members. You'll be part of a global team operating on a follow-the-sun model, ensuring 24/7 support for AWS customers worldwide.

Key responsibilities include troubleshooting complex technical issues, creating technical documentation, and providing feedback to internal teams for service improvements. The ideal candidate will have a strong foundation in networking concepts, system administration, and a passion for customer service.

This role requires flexibility with scheduling, including weekend rotations, and offers the opportunity to work with a diverse range of customers and technologies. Join AWS Support Engineering to be at the forefront of cloud technology while helping customers achieve their technical goals.