Cloud Support Engineer - Security, Support Engineering

Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a Cloud Support Engineer, you will act as the 'Cloud Ambassador' across all cloud products, assisting a global list of companies and developers taking advantage of AWS services to run their mission-critical applications.

Key responsibilities include:

• Solving customer cases through various contact channels (telephone, email, web/live chat)
• Applying advanced troubleshooting techniques to provide tailored solutions
• Diving deep into the root cause of issues
• Coaching/mentoring new hires
• Developing & presenting training
• Partnering with development teams on complex issues
• Participating in new hiring
• Writing tools/scripts to help the team
• Working on process improvement and strategic initiatives

AWS offers career development opportunities and training programs to help you develop the required skills. Support engineers may have the opportunity to travel for training or participate in focused summits across sites or at specific AWS events.

This role is ideal for someone passionate about cloud computing, interested in helping customers understand application architectures and integration approaches, and familiar with best practices for applications, servers, and networks. Join a customer-facing technology team ensuring the success of Amazon Web Services as a leading technology organization.