Ingénieur support cloud I : Windows (français) // Cloud Support Engineer I : Windows (French), Premium Support Team

As the world's largest cloud provider, Amazon Web Services (AWS) is redefining the cloud computing industry with more than 200 featured products and services. AWS Support Engineering teams span across the globe and implement innovative cloud computing solutions and solve technical problems. As a Cloud Support Engineer, you will be at the forefront of this transformational technology and acting as the 'Cloud Ambassador' across all the cloud products.

Your responsibilities will include:

• Working on critical, highly complex customer problems that may span multiple AWS services
• Applying advanced troubleshooting techniques to provide unique solutions to our customers' individual needs
• Leveraging your extensive customer support experience to provide feedback to internal teams on how to improve services
• Driving tactical & strategical projects that improve support-related processes and our customers' technical support experience
• Writing tutorials, how-to videos, and other technical articles for the developer community

You will receive both self-paced and instructor-led training to develop the skills required to be successful in your role. As your career advances, you may have opportunities to coach/mentor new hires, develop & present training, and participate in hiring.

AWS values diverse experiences and encourages candidates to apply even if they don't meet all qualifications. The company offers a flexible, hybrid work model, allowing you to work from home when in-office collaboration isn't necessary.

Basic Qualifications:

• Verbal and written fluency in French
• Proficiency in English is mandatory
• 1-3 years of professional technical experience in Internet-related sectors, focusing on problem-solving and debugging technical systems
• Bachelor's degree in Information Technology, Computer Science, Engineering, Mathematics, or equivalent technical discipline

Preferred Qualifications:

• Experience in cloud/distributed computing technology, including large-scale server fleet management and/or Hadoop environment management
• Proven experience in system administration (Linux/Windows) and network administration
• Experience in programming and/or managing complete application stacks, from the operating system to customized applications

AWS is committed to providing a diverse and inclusive workplace, offering equal opportunities to all qualified candidates.