IT Support Engineer I

Are you passionate about helping people solve IT problems? Love being a part of an exciting and innovative environment? Join Amazon IT Services! We're looking for people who strive to "Work Hard. Have Fun. Make History."

Amazon is seeking bright, adaptable, and hardworking applicants to join our IT Services organization as an IT Support Engineer. IT Support Engineers work with Amazonians to provide and support the IT equipment and services that are used every day. We treat Amazon employees as our customers and provide timely, accurate, and professional assistance.

Key responsibilities:

• Provide comprehensive technical support to Amazon Corporate employees
• Travel between buildings as required, with occasional travel to other US cities
• Look for innovative process improvements and participate in teams to implement change
• Acquire and maintain current knowledge of relevant IT policies
• Troubleshoot and support escalations beyond the scope of front-line support
• Create and maintain documentation
• Manage ticket queues and conduct ticket auditing across North America
• Handle requests and technical project work to completion
• Assist with triaging and escalating system or network outages
• Handle escalations from Level 1 support
• Follow, update, and create standard operating procedures (SOPs)

This role offers an exciting opportunity to be part of Amazon's innovative IT Services team, providing critical support to the company's operations. You'll have the chance to work with cutting-edge technologies, solve complex problems, and contribute to the efficiency of one of the world's leading technology companies.

Join us in our mission to be Earth's most customer-centric company, where we strive to offer our customers the lowest possible prices, the best available selection, and the utmost convenience.