IT Support Engineer I, IT Services

Are you passionate about helping people solve IT problems? Love being a part of an exciting and innovative environment? Join Amazon IT Services! We're looking for people who strive to "Work Hard. Have Fun. Make History."

Amazon is seeking bright, adaptable, and hardworking applicants to join our IT Services organization as an IT Support Engineer. IT Support Engineers work with Amazonians to provide and support the IT equipment and services that are used every day. We treat Amazon employees as our customers and provide timely, accurate, and professional assistance.

Key responsibilities include: • Provide comprehensive technical support to Amazon Corporate employees • Travel between buildings in local area as required • Occasional travel to other US cities as required • Look for innovative process improvements and participate in teams to implement change • Acquire and maintain current knowledge of relevant IT policies • Provide escalation support for complex advanced troubleshooting • Manage ticket queue and quality, ensuring customer updates • Assist with technical projects across In-Person Support • Escalate and troubleshoot system or network outages • Create and update standard operating procedures (SOPs) • Interview candidates for new roles • Identify and provide training for front-line support

The ideal candidate will be customer-focused, motivated by team success, innovative, energetic, and able to adapt quickly while handling a high volume of requests. You will be committed, flexible, and have demonstrated ability to maintain high levels of productivity while maintaining quality support.

This position is located onsite in our corporate offices. Hours are Monday through Friday from 8 am to 5 pm.

Amazon offers a competitive compensation package, including a base pay range from $46,900/year to $103,000/year depending on geographic market and other factors. Additionally, Amazon provides equity, sign-on payments, and other forms of compensation, along with a full range of medical, financial, and other benefits.

Join us in making history at Amazon IT Services!