IT Support Engineer I, RAD1

Amazon's Rapid Asset Deployment (RAD) organization is seeking an IT Support Engineer I to join their growing global team. This role sits at the intersection of IT infrastructure and software development, supporting Amazon's fulfillment facilities worldwide. As part of the OpsTech Solutions team, you'll be responsible for managing IT infrastructure and end-user equipment across Amazon's global fulfillment network.

The position offers a unique opportunity to impact Amazon's physical fulfillment operations directly. You'll be working on initiatives that power the delivery of millions of customer orders, including supporting new site launches globally. The role combines traditional IT support with software development, requiring both technical troubleshooting skills and programming abilities.

Key aspects of the role include developing automation solutions, writing code in various programming languages, and implementing project management best practices. You'll need to understand both hardware and software components, from PC repair and troubleshooting to coding and cloud services.

The ideal candidate will have a strong foundation in IT support with relevant certifications (CompTIA A+, Network+, CCNA, etc.) and experience in programming. You'll be expected to learn and work with AWS services, understand cloud architecture principles, and contribute to process improvements.

This position offers growth opportunities within Amazon's vast technical infrastructure, allowing you to develop both IT support and software development skills while working for one of the world's most innovative companies. You'll be part of a team that's essential to Amazon's customer-centric mission, helping ensure the smooth operation of fulfillment facilities that serve millions of customers worldwide.