Live Ops Support Engineer, Prime Video & Studios Core Tech, Prime Video

Prime Video & Studios Core Tech is seeking a talented Live Ops Support Engineer to join their dynamic team focused on maintaining and enhancing the reliability of Amazon's streaming technology infrastructure. This role sits at the intersection of technical support and engineering, requiring both operational excellence and development capabilities.

The position involves working with Prime Video's core technology systems that power millions of streaming experiences globally. You'll be responsible for monitoring system performance, troubleshooting complex technical issues, and implementing solutions to prevent future problems. The role requires a strong understanding of video streaming technologies, including encoding and transcoding processes, as well as experience with OTT consumer devices.

As a Live Ops Support Engineer, you'll collaborate with cross-functional teams to improve system reliability and contribute to the technical excellence of Prime Video's infrastructure. You'll develop and maintain support scripts, create comprehensive documentation, and participate in agile team processes. The position offers the opportunity to work with cutting-edge streaming technology while ensuring seamless video delivery to customers worldwide.

The ideal candidate should have a background in technical support or QA, combined with software development skills in languages like JavaScript, React, TypeScript, or Python. Experience with live video production, sports broadcasting, or master control facility operations is highly valued. This role offers the chance to work with a team that emphasizes innovation, collaboration, and continuous improvement while supporting one of the world's largest streaming platforms.

Join Amazon's Prime Video & Studios Core Tech team to help shape the future of streaming technology while working in an environment that values technical expertise, problem-solving skills, and customer-focused innovation.