Live Ops Support Engineer, Prime Video & Studios Core Tech, Prime Video

Prime Video & Studios Core Tech is seeking a skilled Live Ops Support Engineer to drive technical excellence and ensure seamless operational support for critical systems. The role involves maintaining and improving the reliability of core technology infrastructure.

Key Responsibilities:

• Provide advanced technical support for Prime Video's core technology systems
• Troubleshoot and resolve complex technical issues
• Develop and maintain support scripts and documentation
• Collaborate with cross-functional teams to improve system reliability
• Perform root cause analysis and implement preventive measures

Daily Activities:

• Monitor system performance and respond to critical incidents
• Conduct in-depth technical investigations
• Participate in agile team meetings and sprint planning
• Create and update technical documentation
• Engage with internal stakeholders to resolve escalated technical challenges

The Prime Video & Studios Core Tech team supports the backbone of Amazon's streaming technology. This dynamic team is committed to delivering world-class technical solutions that power millions of customer experiences globally. The team culture emphasizes innovation, collaboration, and continuous improvement.

This role offers an opportunity to work with cutting-edge streaming technology, contribute to a global platform, and be part of a team that directly impacts millions of customers' entertainment experiences. The position requires a blend of technical expertise, problem-solving skills, and strong communication abilities.