Live Ops Support Engineer, Prime Video & Studios Core Tech, Prime Video

Prime Video & Studios Core Tech is seeking a talented Live Ops Support Engineer to join their dynamic team in Hyderabad. This role sits at the intersection of technical support and streaming technology, where you'll be responsible for maintaining and improving the reliability of Amazon's core video infrastructure that serves millions of customers globally.

As a Live Ops Support Engineer, you'll be deeply involved in ensuring the seamless operation of Prime Video's critical systems. Your day-to-day responsibilities will include monitoring system performance, responding to incidents, conducting technical investigations, and implementing preventive measures to enhance system reliability. You'll work with cutting-edge streaming technology and be part of a team that powers one of the world's largest video streaming platforms.

The ideal candidate brings 1.5+ years of experience in streaming video delivery pipelines and OTT consumer devices, combined with strong troubleshooting skills and knowledge of video encoding technologies. You'll need to be comfortable with programming languages like JavaScript, React, TypeScript, or Python, as you'll be developing and maintaining support scripts.

This is an excellent opportunity for someone passionate about video streaming technology and operational excellence. You'll be working in a collaborative environment that values innovation and continuous improvement, with the chance to impact millions of Prime Video customers worldwide. The role offers exposure to advanced streaming technologies and the opportunity to work with cross-functional teams in a fast-paced, technology-driven environment.