Senior Systems Engineer, Amazon Connect, Amazon Connect

Amazon Connect, part of AWS Applied AI Solutions, is a revolutionary cloud-based contact center solution that leverages Amazon's decade of experience in customer service excellence. This role offers an exciting opportunity to join a rapidly growing service that's transforming the customer service industry. As a Senior Systems Engineer, you'll be working with one of the largest-scale contact center platforms globally, handling thousands of concurrent customer calls and supporting tens of thousands of agents.

The position involves working with Amazon's internally developed SIP-based Call Center Platform, requiring expertise in SIP/VoIP technologies. You'll be part of a team that's expanding global infrastructure, supporting existing implementations, and driving innovation in telecom network operations. The role combines deep technical expertise with the opportunity to shape the future of customer service technology.

Amazon Connect integrates cutting-edge AI technologies and AWS services like Amazon Lex, Polly, Lambda, S3, and Kinesis to deliver superior customer experiences. Industry analysts have recognized Amazon Connect's potential to disrupt the traditional contact center space through its customer-centric approach and open platform integration.

Working at AWS means joining a culture that values curiosity, innovation, and inclusion. The team emphasizes work-life harmony and provides extensive opportunities for knowledge-sharing and mentorship. You'll be part of a diverse, global team that's committed to transforming how businesses interact with their customers.

This role is ideal for someone who thrives in a fast-paced environment, has deep technical expertise in telecommunications, and wants to make a significant impact on a service used by millions of customers daily. You'll have the opportunity to work with cutting-edge technology while helping to shape the future of customer service solutions.