Software Development Engineer, Amazon Connect

As part of the AWS AI Applied Solutions organization, Amazon Connect is a highly disruptive cloud-based contact center enabling businesses to deliver engaging, dynamic, and personal customer service experiences. This role offers an opportunity to join a fast-growing business and help shape the technology and product as we grow.

The position involves developing the next generation contact center, designing and delivering scaleable, resilient systems while maintaining a customer focus. As a developer, you'll own code end-to-end from design to development, working closely with senior technical leaders within the team and across AWS.

Key responsibilities include:

• Building modern contact center solutions in the cloud
• Working with AI, ML, and Big Data technologies
• Developing scalable and resilient systems
• Collaborating with cross-functional teams
• Solving complex engineering and algorithmic problems

The ideal candidate will have:

• Strong computer science fundamentals
• Experience with modern web technologies, SOA, and NoSQL databases
• Passion for customer-focused solutions
• Interest in working with AI/ML technologies
• Ability to work in a fast-paced, collaborative environment

Benefits include:

• Flexible work hours and work-life harmony
• Comprehensive medical, financial, and other benefits
• Career development and mentorship opportunities
• Inclusive team culture with employee-led affinity groups
• Continuous learning and knowledge-sharing environment

Join us in transforming the way customers interact with businesses and be part of a team that values innovation, customer obsession, and technical excellence.