Software Development Engineer, Amazon Connect

As part of the AWS Applied AI Solutions organization, Amazon Connect is a highly disruptive cloud-based contact center enabling businesses to deliver engaging customer service experiences. This role involves developing the next generation contact center technology, working with AI, ML, and modern web technologies.

You'll be joining a fast-growing business unit within AWS, helping shape the technology and product as it grows. The position offers opportunities to:

• Own code end-to-end from design to development
• Work with senior technical leaders across AWS
• Build scaleable, resilient systems
• Work with modern technologies including SOA, NoSQL, AI, ML, and Big Data
• Join a team that values work-life harmony and inclusive culture

The ideal candidate will be passionate about customer needs, enjoy solving complex problems, and have strong computer science fundamentals. You'll be part of transforming how customers interact with businesses through Amazon Connect's AI-powered contact center solutions.

Benefits include flexible work arrangements, mentorship opportunities, career development resources, and comprehensive benefits package. The team culture emphasizes learning, innovation, and work-life balance while delivering meaningful impact to millions of customers.

This role is perfect for engineers who:

• Enjoy collaborative, inclusive team environments
• Are passionate about customer-focused solutions
• Want direct responsibility for solving real problems
• Are continuous learners ready for new challenges
• Value both technical excellence and work-life balance

Join us in revolutionizing the contact center industry while working with cutting-edge cloud and AI technologies at AWS.