Software Development Engineer-Test, Amazon Customer Service

The Shipping & Delivery Support (SDS) Tech team at Amazon is seeking a Software Development Engineer in Test (SDET) to drive end-to-end quality while architecting test frameworks for their delivery experience and customer service operations. This role combines quality assurance fundamentals with advanced software development, particularly in test architecture and solving complex technical challenges.

The position involves developing comprehensive test plans, collaborating with stakeholders to understand requirements, analyzing test results, and driving defect resolution. You'll be responsible for designing and implementing scalable test automation frameworks, building robust testing infrastructure, and ensuring the reliability of systems powered by AWS and AI technologies.

Working within Amazon's SDS tech team, you'll drive technical quality across transporter and associate-facing channels—Web, Chat, and internal tools. Your work will directly impact delivery support, reduce operational defects, and enhance the experience for millions of Amazon customers and associates worldwide.

The role requires strong programming skills, particularly in languages like Java, C++, or C#, and experience with test automation frameworks. You'll be working with modern software development practices, CI/CD pipelines, and will have the opportunity to leverage genAI technologies to enhance test framework capabilities.

Amazon offers a comprehensive benefits package including medical, dental, and vision coverage, parental leave options, PTO, and a 401(k) plan. The company values diversity and inclusion, providing equal opportunities to all qualified candidates. They welcome applications from individuals with unique backgrounds and experiences, even if they don't match every qualification exactly.

This position represents an excellent opportunity for someone passionate about quality assurance and software development to make a significant impact on Amazon's global delivery and customer service operations.