Software Support Engineer III, Amazon Music

Join Amazon Music, where innovation meets scale in a dynamic environment that combines startup agility with Fortune-500 resources. As a Software Support Engineer III, you'll be part of a team building personalized, curated music experiences reaching millions of customers worldwide. You'll work on large-scale distributed systems supporting music apps, web player, and voice-forward audio engagement on mobile and Amazon Echo devices.

The role combines technical support excellence with development opportunities, focusing on maintaining and improving critical infrastructure that powers Amazon Music's global presence. You'll handle complex troubleshooting, develop automation tools, and ensure smooth deployment of services that enhance customer experience.

This position offers unique exposure to cutting-edge music technology while working with a team that values innovation and customer obsession. You'll collaborate across teams to solve challenging technical problems and help shape the future of music streaming. The role provides opportunities to work with modern technologies including AWS services, while maintaining critical services that impact millions of users daily.

Perfect for engineers who combine strong technical skills with a passion for problem-solving and system reliability. You'll have the chance to make meaningful contributions to a service that brings music to customers in innovative ways, while working in an environment that encourages creativity and technical growth.