Sr Software Development Engineer, Amazon Connect, Amazon Connect

As part of the AWS Applied AI Solutions organization, Amazon Connect is a highly disruptive cloud-based contact center enabling businesses to deliver engaging, dynamic, and personal customer service experiences. This role offers an opportunity to join a fast-growing business and help shape the technology and product as we grow.

The position involves developing the next generation contact center, designing and delivering scaleable, resilient systems while maintaining a customer focus. You'll own code end-to-end from design to development, working closely with senior technical leaders within the team and across AWS.

Key aspects of the role:

• Work with modern web, SOA, NoSQL databases, AI, ML, Big Data technologies
• Build solutions used by millions of customers
• Join a team that values work-life harmony and inclusive culture
• Opportunity for mentorship and career growth
• Contribute to a service that transforms customer service industry

The team culture emphasizes:

• Fun work environment with inclusive group collaboration
• Customer-centric approach to problem-solving
• Passion for learning and taking on new challenges
• Work-life balance
• Knowledge sharing and professional development

AWS offers comprehensive benefits, flexible work arrangements, and a culture that values diverse experiences. The team is part of Amazon's larger mission to become Earth's Best Employer, with ongoing learning experiences, mentorship opportunities, and career advancement resources.

This role represents a unique opportunity to work on innovative technology that directly impacts customer service operations worldwide, while being part of a supportive team environment that promotes both professional growth and work-life harmony.