Sr Software Support Engineer

Join Amazon Music, where innovation meets scale in a dynamic environment that combines startup agility with Fortune-500 resources. As a Sr Software Support Engineer, you'll be part of a team building personalized, curated music experiences reaching millions of customers worldwide. You'll work on distributed systems supporting music apps, web player, and voice-forward audio engagement on mobile and Amazon Echo devices.

The role involves critical support and development work, combining technical troubleshooting with hands-on coding. You'll manage incoming support tickets, develop operational tools, handle deployments, and work closely with engineering teams to maintain service excellence. This position offers the opportunity to impact how millions of customers experience music through Amazon's innovative platforms.

Working at Amazon Music means joining a team where every voice matters in the decision-making process. You'll contribute to systems that power music discovery and streaming across multiple platforms, helping customers discover both emerging artists and established musicians. The role combines technical expertise with the excitement of working in the dynamic digital music industry.

Key technologies include Java, Unix/Linux, and various scripting languages, with exposure to distributed applications and RESTful web APIs. You'll be part of Amazon's larger technical ecosystem, with access to cutting-edge AWS technologies and the opportunity to work on large-scale, customer-facing products.