Support Engineer

Amazon India is seeking Support Engineers to join their Engineering team in Bangalore. This role focuses on providing technical support for merchant-facing systems, particularly the LocalShops platform which enables sellers to establish a digital presence for their physical stores. The position requires expertise in REST APIs, AWS Services, debugging, and database operations.

The role offers an exceptional opportunity to work with Amazon's elite technical teams and some of the industry's brightest engineers. Amazon provides comprehensive professional development through mentoring programs with experienced engineers, regular tech talks with technology Principals, and clear career advancement paths across multiple streams.

LocalShops on Amazon is a innovative platform that helps physical store owners expand their reach through digital presence. The platform offers features like Guaranteed Delivery speeds and Prime Badge eligibility, helping local merchants increase their visibility to nearby Amazon customers.

The ideal candidate will combine technical support experience with development skills, focusing on customer issue resolution and system improvement. They will work in a dynamic environment that emphasizes operational excellence and customer-focused innovation. This position offers the opportunity to grow within one of the world's most innovative technology companies while contributing to solutions that directly impact merchant success.

The role involves working with various AWS services including S3, Cloudwatch, API Gateway, and Health Metrics, requiring both technical depth and customer service skills. Successful candidates will participate in Amazon's culture of operational excellence while helping merchants leverage technology to grow their businesses.