Support Engineer II, Payments Acceptance and Experience Tech

Amazon's Payments Acceptance and Experience Tech team is seeking a Support Engineer II to join their dynamic team. This role is part of Amazon Payments, focused on building world-class Payment CX and reducing payment costs. This isn't your ordinary Support Engineer role - it combines deep technical problem-solving with customer interaction, working with clients ranging from startups to Fortune 500 corporations.

The position involves working closely with product family and platform developers to maintain and improve services and performance. The team operates with a strong data-driven approach, utilizing various data collection, enrichment, analytics, and visualization tools to understand complex systems. They emphasize the Amazon value of "Work Hard. Have Fun. Make History" by sharing front-line learning experiences with development teams.

As a Support Engineer II, you'll be responsible for deeply understanding technology landscapes, evaluating new technologies, and working with peers and senior leaders to define operational excellence standards. The role requires expertise in troubleshooting, developing tools, automation and monitoring solutions, performing software maintenance, and implementing fixes for internally developed code in Python and Java.

The team culture emphasizes customer focus, continuous improvement, and tackling challenging problems head-on. You'll be part of a group that values both individual expertise and collaborative problem-solving. The position offers opportunities for those who enjoy mastering specific domains, managing multiple tasks during incidents, and implementing methodical improvements.

Working at Amazon, you'll benefit from robust backend systems, mature processes, and a motivated team dedicated to improving customer experience. The role is ideal for engineers who can analyze and enhance monitoring and processes to achieve higher levels of availability, scalability, and reliability. This position is based in Bengaluru, India, and is part of Amazon's mission to build the best services in the world.