Join Goodreads, Amazon's world-leading book recommendation platform with over 120 million members, as a Support Engineer III. This role combines technical expertise with customer impact, working within the Goodreads Support Engineering team providing tier-2 and tier-3 production support. You'll be part of a dynamic team working across a broad technology stack, directly impacting the back-end infrastructure and operational capabilities of the Goodreads community.
As a Support Engineer, you'll collaborate with development teams on production operations, deploying new products and managing infrastructure. The role involves solving critical problems across a large suite of software applications and services, with solutions directly affecting customers. You'll coordinate between multiple Development, Product and Support teams, gaining broad exposure to various groups within the organization.
Your responsibilities will include troubleshooting and fixing production software issues, developing automation tools, implementing fixes for internally developed code (primarily in Java and Ruby on Rails), and improving system operational excellence. You'll work with modern technologies including AWS cloud services, microservices architecture, and various programming languages.
The ideal candidate should be detail-oriented and an skilled problem solver, as you'll help streamline processes and implement automation where possible. This role offers an opportunity to work on a large-scale platform that helps millions of readers discover and share books they love, while being part of Amazon's innovative technical community.
Key technical aspects include working with:
This role offers the chance to make a significant impact on a platform that connects readers worldwide while working with cutting-edge technologies in a supportive team environment.