Support Engineer III

Amazon's Trustworthy Shopping Experience (TSE) team is seeking a Support Engineer III to join their innovative team. This role combines technical expertise with business process optimization, focusing on developing and improving self-service software products called Paramount workflows. The position offers an opportunity to work with cutting-edge technology, including Large Language Models (LLMs), while directly impacting Amazon's marketplace operations.

The role involves collaborating with cross-functional teams including Operations, Product Managers, Software Engineers, and Data Scientists to ensure seamless product delivery. You'll be responsible for analyzing operational processes, designing solutions, and implementing improvements that enhance both customer and seller experiences on Amazon's platform.

The TSE team's mission is to guarantee customers a trustworthy shopping experience by eliminating catalog defects, ensuring policy compliance, verifying seller reliability, authenticating products, and maintaining customer protection through the A-to-z Guarantee. This position offers the unique opportunity to work on systems that directly influence Amazon's bottom line while protecting millions of customers worldwide.

As a Support Engineer III, you'll leverage Amazon's technology stack to create innovative solutions, troubleshoot complex technical issues, and drive continuous improvement in the product development lifecycle. The role requires both technical expertise and strong analytical skills, making it ideal for someone who enjoys solving complex problems while having a direct impact on customer experience.