Support Engineer III, Just Walk Out Tech

Join Amazon's Physical Stores Technical Operations team as a Support Engineer III for the Just Walk Out technology division, part of AWS Applied AI Solutions. This role combines technical support with software engineering, focusing on maintaining and troubleshooting the commerce software services that power Amazon's innovative "Just Walk Out" stores. You'll work in a startup-like environment within Amazon, tackling complex problems in distributed systems while ensuring exceptional customer experiences.

The position requires strong technical abilities in both hardware and software troubleshooting, with opportunities to work on service improvements and mentor other team members. You'll be part of a team that's revolutionizing retail technology, working on systems that directly impact customer experiences. The role demands comfort with ambiguity and strong problem-solving skills, as you'll be involved in defining support processes and implementing improvements.

Working in rotational shifts, including night shifts (10 PM to 6 AM IST or 1 PM to 10 PM IST), you'll be part of AWS's 24/7 operations. The role combines elements of traditional support engineering with software development, requiring both technical depth and customer service skills. You'll collaborate with teams across Amazon, contributing to the growth of Amazon's physical retail technology platform.

This is an excellent opportunity for someone with a background in software development or technical support who wants to work on cutting-edge retail technology. The role offers significant growth potential, with opportunities to learn about distributed systems, AI applications in retail, and large-scale operations. Amazon's culture of innovation, combined with the startup-like environment of the Physical Stores team, makes this an exciting position for someone looking to make a significant impact in retail technology.