Support Engineer, Kindle Reader and Shopping team

Are you interested in joining the team behind Amazon's newest innovation? Come help us work on world class software for our customers! The Amazon Kindle Reader and Shopping Support Engineering team provides production engineering support and is responsible for providing multifaceted services to the Kindle digital product family of development teams and working with production operations teams for software product release coordination and deployment.

Key responsibilities include:

• Provide support for incoming tickets, including extensive troubleshooting tasks
• Work on operations and maintenance driven coding projects, primarily in Java and C++
• Software deployment support in staging and production environments
• Develop tools to aid operations and maintenance
• System and Support status reporting
• Ownership of one or more Digital products or components
• Customer notification and workflow coordination
• Work with support team for handing-off or taking over active support issues

On a typical day, engineers might:

• Dive deep into understanding the root cause of customer issues
• Investigate why a metric is trending the wrong way
• Consult with top engineers at Amazon
• Discuss new approaches to automate operational issues

Senior support engineers often become subject matter experts on several services, develop broad skills, and have leadership impact on their teams. They develop, build, deploy, operate, sustain, and grow services in cloud production environments, utilizing trends and metrics to identify improvement opportunities.

This role requires the ability to learn quickly, work on disparate and overlapping tasks, and consistently deliver customer-impacting changes while dealing with new and ambiguous problem domains.