Support Engineer V, Ads, PubTech, Amazon Ads - Publisher Technology (PubTech)

Amazon's PubTech (Publisher Technologies) team is seeking a Support Engineer V to join their rapidly growing advertising division. This role sits at the intersection of technical support and software engineering, focusing on building and operating extensible services that help publishers improve their monetization and customer experiences. The position requires a unique blend of technical troubleshooting skills and software development expertise, working with both internal Amazon teams and external publishers.

The role involves daily interaction with production systems, requiring strong diagnostic and problem-solving abilities. You'll be responsible for evaluating, troubleshooting, and resolving system-wide publisher-impacting advertising issues, while also developing automation tools and improving operational efficiency. The position offers the opportunity to work with cutting-edge ad tech systems and advertising standards such as OpenRTB.

As a Support Engineer V, you'll collaborate with multiple teams across Amazon's advertising technology stack, interfacing with engineering teams, product teams, and business partners. The role requires someone who can thrive in a fast-paced environment, learn quickly, and handle multiple concurrent tasks. You'll not only resolve immediate technical issues but also drive long-term solutions through automation and process improvement.

The compensation package is competitive, ranging from $108,900 to $188,200 based on location, plus additional benefits including equity opportunities and comprehensive medical coverage. This is an excellent opportunity for someone looking to combine technical support expertise with software engineering in one of Amazon's fastest-growing business areas.