Technical Account Manager, Enterprise Support

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. As a Technical Account Manager, you will provide consultative architectural and operational guidance to help customers achieve the greatest value from AWS.

Key responsibilities include:

• Building solutions, providing technical guidance, and advocating for customers
• Ensuring AWS environments remain operationally healthy while reducing cost and complexity
• Developing trusting relationships with customers, understanding their business needs and technical challenges
• Driving technical discussions regarding incidents, trade-offs, and risk management
• Consulting with partners from developers to C-suite executives
• Collaborating with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers
• Proactively finding opportunities for customers to gain additional value from AWS
• Providing detailed reviews of service disruptions, metrics, and pre-launch planning
• Solving various problems across different customers as they migrate workloads to the cloud
• Uplifting customer capabilities by running workshops and brown bag sessions

As a trusted advisor, you'll have a direct impact on helping customers gain the most value from cloud technology. You'll craft and execute strategies to drive adoption and use of AWS services, partnering with iconic businesses ranging from startups to large enterprises undergoing significant transformation.

AWS values diverse experiences and encourages candidates to apply even if they don't meet all preferred qualifications. The company offers ongoing events and learning experiences, including Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, to foster a culture of inclusion. AWS also provides mentorship, career growth opportunities, and values work-life harmony.