RCC Platforms Performance Data Scientist

Join Apple's Retail Customer Care Optimization team and be part of transforming the digital assisted-shopping experience for global customers. As a RCC Platforms Performance Data Scientist, you'll play a crucial role in operationalizing customer-focused programs and shaping customer engagement strategy through data-driven insights.

The position sits within the Apple Store Online team, responsible for Apple's largest store, where the mission is to deliver a magical, personal digital experience for customers to shop, buy, and learn everything Apple. The team strives to make each customer feel like they are their only customer, setting the highest standards for customer experience.

Your role will involve leveraging advanced data analysis skills to identify trends, build reporting systems, and translate complex data into actionable insights. You'll work with Large Language Models (LLMs), create data visualizations, and collaborate with cross-functional teams to drive business growth and scalability.

The ideal candidate combines strong technical expertise in data science and programming with excellent communication skills, able to break down complex AI concepts into business-friendly terms. You'll need experience with data engineering tools, visualization platforms like Tableau or Power BI, and a creative mindset for pushing the boundaries of existing methodologies.

This is an opportunity to make a significant impact at one of the world's most innovative companies, with a comprehensive benefits package including competitive base pay, stock options, medical coverage, and educational support. Join Apple in creating the kind of wonder that revolutionizes entire industries while working in an inclusive environment where everyone belongs.