Service Manufacturing Engineering Technical Program Manager, AppleCare Repair Center
Description For Service Manufacturing Engineering Technical Program Manager, AppleCare Repair Center
Apple is seeking an experienced engineer to support AppleCare's repair processes. As a Service Manufacturing Engineering Technical Program Manager for the AppleCare Repair Center, you will be responsible for introduction, qualification, and improving service processes in high-volume repair sites. You will partner with AppleCare and Operations engineering teams to set up and drive sustaining performance at repair sites, supporting a best-in-class customer experience to work towards product solutions, increase repair efficiency, and control product quality.
Key responsibilities include:
- Supervising, maintaining, and driving improvements in high-volume screening and repair solutions at contract manufacturer sites in the Americas
- Leading site technical process performance and critical metrics, including test, inspection, quality, and repair processes
- Investigating site technical issues, from identification and root cause to a working solution
- Leading DOE cycles and development builds, repair line and process qualification
- Maintaining and documenting globally consistent processes
- Implementing and validating process changes
- Finding opportunities for process and quality improvement
- Supporting investigation and resolution of critical issues
The ideal candidate has a demonstrated track record of leading or supporting a fast-paced service or production operation. You'll have experience driving both strategic and tactical initiatives, and providing status to peers, executive management, and 3rd party representatives. Excellent verbal and written communication skills are essential, as is the ability to work independently and as part of a large multi-functional team.
This role requires up to 30% travel between sites, including locations in Canada, Colombia, Brazil, Mexico, China, and domestic sites. Join Apple and help craft the kind of wonder that's revolutionized entire industries while working towards leaving the world better than we found it.
Responsibilities For Service Manufacturing Engineering Technical Program Manager, AppleCare Repair Center
- Lead site technical process performance and critical metrics
- Investigate site technical issues
- Lead DOE cycles and development builds
- Maintain and document globally consistent processes
- Implement and validate process changes
- Find opportunities for process and quality improvement
- Support investigation and resolution of critical issues
Requirements For Service Manufacturing Engineering Technical Program Manager, AppleCare Repair Center
- BS/MS in engineering field (manufacturing, industrial, or mechanical preferred)
- 5+ years experience of industrial, manufacturing, process, or quality engineering in a manufacturing environment
- Exceptional focus on the customer experience
- Ability to work independently
- Experience in root cause analysis and corrective action plan development and execution
- Excellent verbal and written communication skills
- Solid understanding of statistics and quality methodologies
- Up to 30% travel between sites
