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Software Application Support Engineer

Apple is a global technology company that designs, manufactures, and sells consumer electronics, software, and services.
$120,000 - $180,000
Backend
Mid-Level Software Engineer
In-Person
5,000+ Employees
3+ years of experience
E-Commerce
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Description For Software Application Support Engineer

Join Apple's Online Retail Engineering team as a Software Application Support Engineer, where you'll play a crucial role in supporting the Apple Online Store, a world-class eCommerce platform. This position offers an exciting opportunity to work with a global team, providing technical support for a multi-channel retail platform that serves millions of customers worldwide.

As a Support Engineer, you'll be responsible for maintaining and optimizing the performance of Apple's eCommerce systems. The role requires developing deep technical knowledge of the platform while acting as a bridge between business and engineering teams. You'll be involved in critical incident management, system monitoring, and continuous improvement of support processes.

The ideal candidate will combine strong technical abilities with excellent communication skills, capable of translating complex technical concepts into easily understood terms. You'll work in a dynamic environment where problem-solving, critical thinking, and collaboration are essential. The position offers exposure to large-scale systems and the chance to work with cutting-edge technologies in the eCommerce space.

This role provides an excellent opportunity to grow your career at Apple, working alongside talented engineers and contributing to one of the world's most successful online retail platforms. You'll be part of a team that values innovation, technical excellence, and customer experience, while having the chance to impact millions of customers' shopping experiences worldwide.

Last updated 5 months ago

Responsibilities For Software Application Support Engineer

  • Provide technical support to business and core engineering teams
  • Partner with engineering teams to prioritize and fix production defects
  • Work non-standard hours to support teams with incident mitigation
  • Share on-call rotation for apps and services support
  • Triage and prioritize incidents based on impact
  • Conduct Root Cause Analysis and log defects
  • Maintain support documentation and debug complex production issues
  • Take knowledge transition from engineering teams for production changes
  • Assess need for production monitoring and alert setup

Requirements For Software Application Support Engineer

Java
Scala
  • BS degree or higher in CS or related field
  • 3+ years of software engineering experience in a large-scale environment
  • Coding knowledge in Java, Scala, and Java frameworks
  • Skills and experience in monitoring, alerting, fault analysis, and automation
  • Knowledge of RDBMS, PL/SQL and noSQL
  • Knowledge of Unix Shell Scripting

Benefits For Software Application Support Engineer

Medical Insurance
Dental Insurance
Vision Insurance
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance

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