Support Engineer, Audible

At Audible, we believe stories have the power to transform lives. It's why we work with some of the world's leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers and inventors who come from a wide range of backgrounds and experiences to empower and inspire each other.

As a Support Engineer at Audible, you will:

• Become a subject matter expert on one or more services
• Provide support activities for these services and work with development teams to improve service support
• Operate with guidance from management and drive issues to resolution
• Understand business logic and architecture of supported services
• Read and understand complex application code and make approved code fixes
• Provide mentoring, training, documentation, and tools to other Support Engineers
• Contribute to support documentation creation and improvement
• Perform code builds and deployments
• Create and interpret metrics for support success and service performance
• Help develop operational policies and procedures
• Participate in team work planning
• Write tools to improve operational efficiency
• Learn to contribute to support tools development
• Mentor other Support Engineers and participate in interviewing and onboarding

This role requires:

• 2+ years industry experience in programming and/or technical support roles
• Experience troubleshooting and debugging technical systems

Preferred qualifications:

• Java Programming and Linux Operating System experience
• Success as an individual contributor managing standard operating procedures
• Superior team skills
• Exceptional communication, documentation, and presentation skills

Join Audible, a global company with an entrepreneurial spirit, and be part of a culture of creativity and inclusion built on our People Principles and mission to build more equitable communities.