Happiness Engineer - Customer Support & Success

Automattic is seeking a Happiness Engineer to join their Customer Support & Success team. As a Happiness Engineer, you'll be on the frontline, ensuring the best experience for users of Automattic's software and services. Your role will involve assisting customers through various channels, including email, live chat, voice, and video calls. You'll troubleshoot technical issues, provide educational walkthroughs, and engage in consultative sales calls.

Key responsibilities include:

• Working independently as part of a global team
• Providing technical support and customer success assistance
• Proactively helping customers succeed with Automattic's products
• Problem-solving, troubleshooting, and testing
• Embracing change and continuous learning

The ideal candidate will have:

• Deep experience in technical support, engineering, or customer success
• Excellent communication skills in English
• Strong problem-solving abilities and good judgment
• Adaptability and a passion for learning
• A deep commitment to customer experience
• Cross-functional collaboration skills

Bonus skills include experience with eCommerce, setting up businesses, WordPress customization, and leadership in technical or customer success fields.

Automattic offers a remote work environment, competitive salary, and a mission-driven culture focused on democratizing publishing and commerce. The company values diversity, equity, and inclusion, with initiatives in place to improve representation in the tech industry.

If you're passionate about WordPress, love solving problems, and thrive in a dynamic environment, this could be the perfect opportunity for you to make a significant impact in a global, distributed company.