Technical Support Engineer - Level 3
Description For Technical Support Engineer - Level 3
Are you passionate about learning new technology and solving complex problems for customers? VMware by Broadcom has a Technical Support role for you. As a Technical Support Engineer - Level 3, you will work on the latest technology to become an expert in the IT industry. You'll undergo substantial skills development & learning programs to expand your VMware virtualization technologies knowledge. You'll troubleshoot customer issues, support the team, and engage with account teams and engineering to deliver world-class technical support. Key responsibilities include resolving customer technical issues, supporting VCF Division, and continuously learning new technologies. The role requires strong problem-solving skills, excellent communication, and experience with VMware products and cloud/virtualization technologies. You'll work in a collaborative environment with opportunities for career growth and development.
Responsibilities For Technical Support Engineer - Level 3
- Resolve customer technical issues
- Support the team and support operations
- Troubleshoot and handle customer support requests
- Work on escalated customer issues
- Engage with account teams and managers
- Collaborate with engineering teams
- Develop skills through training and learning tools
- Run case clinics for team members
- Create and update knowledge articles
- Provide formal root cause analysis
- Facilitate proactive service and relationship development
- Represent VMware in multi-vendor troubleshooting
- Assist with software updates and migrations
Requirements For Technical Support Engineer - Level 3
- 5+ years of Industry working experience
- Bachelor's degree preferred or equivalent experience
- Excellent communication skills
- Fluent in spoken and written English
- Advanced knowledge of vSphere ESXi and vCenter Server
- Experience in ESXi and vCenter deployments and upgrades
- Expert in troubleshooting vSphere & vCenter Server
- Expert knowledge in VMFS/NFS architecture
- Experience with core vSphere features (HA/DRS/vMotion)
- Certifications in Linux or Linux-enabled solutions
- Experience with multiple database types (e.g., Postgres & MS SQL)
- Knowledge in scripting languages (Python/PowerShell)
- Ability to work in any shift during weekdays and weekends
