Software Escalation Engineer - L3 (4-8y)

Cisco is seeking a Software Escalation Engineer to join their global team supporting Cisco Intersight/UCS products, a next-generation cloud-based management platform. This role combines technical expertise with customer support, requiring strong problem-solving abilities and extensive knowledge of cloud technologies. The position involves working with multiple teams across Cisco, including TAC, Sales, Development Engineering, and QA, to resolve complex technical issues and improve product quality.

The ideal candidate will have 6+ years of experience in software engineering or related fields, with strong programming skills and knowledge of cloud technologies. They'll be responsible for handling high-profile customer escalations, developing diagnostic scripts, and working closely with development teams to drive solutions for customer-reported issues. The role requires expertise in server hardware/software, networking, and modern cloud technologies including containers and Kubernetes.

Cisco offers a comprehensive benefits package including medical, dental, and vision insurance, 401(k) with company match, flexible vacation time, and paid volunteer time. The company culture emphasizes diversity, inclusion, and work-life balance, with opportunities for career growth and development. As part of Cisco's mission to power an inclusive future, employees have access to various resource groups and learning opportunities.

This position is based in Bangalore, India, and offers the opportunity to work with cutting-edge technology while making a significant impact on Cisco's cloud and data center solutions. The role combines technical troubleshooting, customer advocacy, and product development, making it ideal for engineers who enjoy solving complex problems and working in a collaborative environment.