Technical Consulting Engineer - Webex Calling

Cisco is seeking a Technical Consulting Engineer for Webex Calling to join their team in Tokyo, Japan. This role focuses on resolving complex issues related to Webex Calling and Webex Contact Center. Key responsibilities include:

• Collecting information, analyzing logs, building test environments, and coordinating with overseas product development teams to resolve issues
• Serving as the final escalation point for technical matters in Japan
• Analyzing call sequences and logs to identify problem areas in call connections
• Troubleshooting cloud portal functions, SIP call flows, voice quality, network issues, firewalls, Internet connections, and SIP carrier peering
• Proactively deepening technical knowledge and conducting technical seminars for customers
• Contributing to work efficiency and automation tool improvements
• Leading problem-solving initiatives to enhance team technical capabilities

The ideal candidate should have:

• Business-level Japanese language skills
• English proficiency (TOEIC 600 or equivalent)
• Ability to read and understand technical documents in English
• Critical and logical thinking skills for problem-solving
• Negotiation skills with internal organizations and customers
• Bachelor's degree in Engineering or Computer Science, or equivalent knowledge
• 3+ years of technical support experience, especially in VoIP or video conferencing systems
• Experience in cloud (SaaS) and network technologies
• Knowledge of VoIP, SIP, RTP, voice codecs, and DTMF
• Linux system administration and network analysis skills

This role offers the opportunity to become a leading expert in cloud-based hybrid services technical support, working with Webex Calling, a global market leader in cloud-based VoIP platforms. The position provides extensive learning opportunities, including internal and external training, mentoring from experienced engineers, and the chance to improve English communication skills through daily interactions with overseas engineers.

Cisco offers a diverse and inclusive work environment, encouraging teamwork and respect for different cultures and backgrounds. The company is known for its innovative approach to networking and internet technologies, and this role allows you to be part of a team that makes a significant impact on customers' network deployments and operations.