Forward Deployed Engineer

Console is revolutionizing IT and internal support through their AI platform, helping companies like Ramp, Scale, Webflow, and Flock Safety automate over half of their IT & HR requests. As a Forward Deployed Engineer, you'll be at the intersection of customer success and product development, working directly with customers to implement solutions while contributing to the platform's evolution.

The role demands a unique blend of technical expertise and customer-facing skills. You'll be responsible for helping support agents integrate Console, building AI tooling for ticket analysis, and driving product decisions based on customer insights. This position requires someone who can think technically, work autonomously, and translate customer needs into platform improvements.

The ideal candidate brings 2+ years of technical experience, full-stack development capabilities (TypeScript/Node/React), and a passion for creating exceptional user experiences. You'll join a talent-dense team backed by Thrive Capital, working in-person in San Francisco with competitive compensation ($180K-$280K plus equity) and comprehensive benefits.

This is an excellent opportunity for someone who aspires to be a founder, as you'll gain exposure across multiple domains while working with a product that has achieved strong market fit. The company culture emphasizes merit over hierarchy, rewards impact over credentials, and offers significant growth potential as the organization scales.

The position offers a unique combination of technical challenge and business impact, making it ideal for someone who wants to learn rapidly while contributing to a fast-growing AI platform that's transforming how companies handle internal support.