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Backend Production Support Engineer

World's fastest growing global cryptocurrency platform serving more than 80 million customers, focused on cryptocurrency adoption and innovation.
Singapore
Backend
Senior Software Engineer
Hybrid
1,000 - 5,000 Employees
5+ years of experience
Finance · Blockchain

Description For Backend Production Support Engineer

Crypto.com, a leading cryptocurrency platform serving over 80 million customers globally, is seeking a Backend Production Support Engineer to join their engineering team in Singapore. This role combines DevOps expertise with production support responsibilities, making it ideal for engineers passionate about maintaining and improving large-scale cryptocurrency trading systems.

The position requires a strong technical background with 5+ years of experience in DevOps, particularly with AWS, Kubernetes, and CI/CD pipelines. You'll be responsible for critical aspects of production support, including troubleshooting, system reliability, and change management. The role involves working with various teams to ensure smooth operation of cryptocurrency and derivatives trading systems.

As a Backend Production Support Engineer, you'll be part of a dynamic team that values innovation and problem-solving. The role offers a unique opportunity to work with cutting-edge cryptocurrency technology while developing your skills in a fast-paced, global environment. You'll be involved in everything from system design to customer support, making this position perfect for someone who enjoys diverse responsibilities and technical challenges.

The company offers an attractive package including competitive salary, flexible work arrangements, and unique benefits like a Crypto.com visa card. Working at Crypto.com means joining a mission to accelerate cryptocurrency adoption worldwide, with opportunities for professional growth and development in an inclusive, supportive environment. The role requires proficiency in multiple languages and offers the excitement of working in a transformative industry.

Last updated 2 days ago

Responsibilities For Backend Production Support Engineer

  • Engage in requirements analysis, system design, and development work
  • Write and refine integration tests
  • Act as key technical contact for production issues in cryptocurrency and derivatives trading systems
  • Participate in customer support and handle user issues
  • Collaborate with SRE team for monitoring and alerting mechanisms
  • Own production change management processes
  • Work in HKT timezone with potential day/night shifts

Requirements For Backend Production Support Engineer

Go
Ruby
Kubernetes
Linux
  • 5+ years of experience in DevOps with AWS, Kubernetes, and CI/CD pipelines
  • Solid experience in Linux environment and support tools
  • Experience with shell scripting, Ruby, Golang and SQL technologies
  • Familiar with monitoring systems (Datadog, Sumologic, OpenTelemetry)
  • Familiarity with exchange platform domain knowledge
  • Strong analytical skills
  • Detail-oriented with strong ownership
  • Excellent communication skills
  • Proficiency in English and Mandarin; Fluent in Cantonese

Benefits For Backend Production Support Engineer

Medical Insurance
  • Competitive salary
  • Attractive annual leave including birthday and work anniversary
  • Flexible work hours
  • Hybrid or remote work setup
  • Internal mobility program
  • Crypto.com visa card upon joining
  • Career development opportunities
  • Supportive work culture

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