Technical Support Engineer 2

Dell Technologies is seeking a Technical Support Engineer 2 to join their Product Services team in Bangalore. This role involves providing enterprise-level technical support for server systems, working in a fast-paced, customer-critical environment. The position requires collaboration with L2/L3 teams on both hardware and software issues, while continuously staying updated with new enterprise technologies through training programs.

As part of a 24x7 high-complexity customer-facing technical team, you'll be responsible for resolving complex technical issues related to Enterprise Servers, providing valuable feedback to the Engineering team, and maintaining high standards of customer service. The ideal candidate will have a strong foundation in server architecture, operating systems (Windows/Linux/ESXi), and RAID concepts.

Dell Technologies offers a comprehensive benefits package including healthcare programs, financial wellness tools, parental leave, and an industry-leading wellness platform. The company's commitment to innovation and customer service makes it an ideal place for technical professionals looking to grow their careers while making a meaningful impact.

This role offers an excellent opportunity to work with cutting-edge enterprise technology while developing expertise in technical support and problem-solving. The position requires a bachelor's degree and at least 2 years of technical support experience, with additional certifications in server technologies being a plus.