Software Engineer - Tech Support

Dematic, a part of the KION Group, is seeking a Professional (Level 3) Software Support Engineer to join their Global Software Organization. This role combines technical expertise with customer support, requiring skills in programming, database management, and system troubleshooting. The position offers a structured Monday through Friday schedule from 8:00 AM to 5:00 PM EST.

The role involves working directly with customers and technical teams to resolve software issues in Dematic's material handling solutions. The engineer will be responsible for supporting system integrations, quality testing, and providing on-site technical assistance when needed. This position requires a blend of technical knowledge and customer service skills, making it ideal for someone who enjoys both solving complex problems and working with people.

Dematic is a global leader in intralogistics and automation, providing intelligent solutions for manufacturing, warehouse, and distribution environments. As part of the KION Group, which has over 42,000 employees worldwide, the company offers significant opportunities for professional growth and development in an international setting.

The compensation package is competitive, ranging from $75,000 to $110,000, with additional benefits including career development opportunities and comprehensive benefits. The role requires occasional travel (approximately 5%) and participation in an on-call rotation, offering variety in the day-to-day work.

This position would be ideal for a software engineer with a strong technical foundation who is interested in applying their skills in a customer-facing role within the logistics and automation industry. The company culture emphasizes integrity, collaboration, courage, and excellence, providing an environment where innovative thinking and continuous learning are valued.